This page answers the questions we’re asked most often about shopping with Vapeera, from placing an order to delivery, returns and payment. If you can’t find what you need, get in touch through our Contact Us page, by email at info@vapeera.co.uk or on WhatsApp at 07345819856 and we’ll help.
How do I place an order?
Browse the shop, choose the product, flavour and strength you want, and add it to your basket. When you’re ready, go to the basket, check your items and continue to checkout. Enter your delivery and billing details, pay by card and you’ll receive an order confirmation email.
Do I need an account to order?
No, you can check out as a guest. Creating an account in My Account lets you view past orders, track current ones and save your details for next time.
How much does delivery cost and how long does it take?
We deliver to UK addresses only. We send orders by Royal Mail Tracked 24, which costs £4.99 and aims to deliver within 1 working day of dispatch. Royal Mail delivery times are a target rather than a guarantee. Full details are on our Delivery Information page.
How do I get free delivery?
Orders over £30 qualify for free UK delivery by Royal Mail Tracked 24. Free delivery is offered automatically at checkout once your basket goes over £30.
When will my order be dispatched?
Orders placed before 4pm Monday to Friday are dispatched the same working day. Orders placed after 4pm on a Friday, at the weekend or on a bank holiday are dispatched on the next working day.
Will I need to sign for my parcel?
Royal Mail may ask for an age-verified signature on delivery. If so, an adult aged 18 or over will need to show photo ID to accept the parcel, so please make sure someone suitable is available at the delivery address.
How can I track my order?
We email you a tracking link as soon as your order is dispatched. You can also check progress on our Track Order page using your order number and billing email address, or by logging in to My Account.
Can I return an item I no longer want?
Yes, as long as it is unused, still sealed and in all its original packaging. You have 14 days from delivery to tell us you’d like to return it, and then a further 14 days to send it back. For unwanted items, return postage is paid by you. See our Refunds and Returns Policy for the full terms.
Which items can’t be returned once opened?
For hygiene and safety reasons, we can’t accept returns of the following once opened or used:
- E-liquids and nic salts
- Pods and coils
- Kits and tanks that have been filled or powered on
- Drip tips
- Nicotine pouches with a broken seal
What should I do if an item arrives faulty or incorrect?
Contact us by email or WhatsApp with your order number and a short description of the problem. If a prefilled device is faulty, please report it within 72 hours of delivery. Where an item is faulty or we’ve sent the wrong one, we cover the return postage.
What warranty comes with vape hardware?
Hardware such as kits and devices is covered for at least 30 days against manufacturing faults. The warranty doesn’t cover accidental damage, normal wear, coil burnout or misuse.
How do I start a return?
Email info@vapeera.co.uk or message us on WhatsApp at 07345819856 with your order number and the item you want to return. We’ll reply with instructions on where to send it.
How long do refunds take?
Once your return reaches us and has been inspected, we refund the original payment method. Refunds usually show within 5 to 14 working days, depending on your card provider.
Which payment methods do you accept?
We take secure card payments through Viva.com, accepting Visa and Mastercard.
How do I use a coupon code?
Enter your code in the coupon box in your basket and apply it before checking out. The discount will show in your basket total if the code is valid for the items you’ve chosen.
How does the “Buy more, save more” offer work?
Many of our pods, prefilled pod kits, nic salts, 10ml e-liquids and shortfills have mix-and-match tiers for 3, 5 or 10 items. You can mix flavours within the same product, and the offer price is applied automatically in your basket once you reach a tier.
What is your Price Match Guarantee?
If you find an identical product cheaper at another UK-based online retailer, we’ll look at matching the price, subject to a few conditions. Read how it works on our Price Match page.
How does the wishlist work?
Tap the heart icon on any product to save it to your wishlist. It works whether you’re browsing as a guest or logged in to your account, so you can come back to your favourites later.
Do I need to be 18 to buy from Vapeera?
Yes. Our products are sold only to adults aged 18 and over. Buying on behalf of someone under 18 (proxy purchasing) is illegal, and we may cancel any order we suspect is a proxy purchase. Our products may contain nicotine, which is a highly addictive substance.
How can I contact Vapeera?
Email info@vapeera.co.uk, call or WhatsApp 07345819856, or use our Contact Us page. Vapeera Ltd is based at 176A Albert Road, Stechford, Birmingham, B33 8UE, and has been trading since 2024.